Destiny 2 players who are eager to hop into their favorite activity may find it harrowing to know they can’t easily pick up their favorite items from other characters using the Destiny Item Manager (DIM) or can’t grab bounties from the official Destiny 2 app.
Though these apps and third-party tools have become a core part of the Destiny 2 experience due to their sheer impact, they are also liable to some outages and interruptions. Even if the apps are working correctly, any errors impacting their connection to the Bungie servers can make these tools unusable, even if the issue stems from Bungie’s end.
Here’s why DIM, the official Destiny 2 companion app, and other third-party tools may not be working in Destiny 2.
Why are DIM and other companion apps not working in Destiny 2?
Usually, DIM outages are related to issues on Bungie’s end, such as a planned outage for maintenance or problems connecting to the Destiny 2 servers due to strain. While sometimes the increased demand may just be making DIM slow, players may also find DIM impossible to use during some periods. Bungie commonly blocks third-party apps during scheduled maintenance, so check the Bungie Help Twitter page to see if there are any maintenance periods or widespread issues that could be causing DIM not to work.
Likewise, other companion apps and third-party tools that draw data directly from Bungie can face interruptions due to similar circumstances. The issues could also be related to the app itself, in which case it’s best to check out each individual app’s pages on social media for possible reports.
Destiny 2 players experienced a couple of long outages involving DIM and the API during Season of the Seraph. The last season of Lightfall saw the API and the popular item-management app blocked twice in December: between Dec. 9 and Dec. 13 and just two weeks later, between Dec. 28 and 30.
Now, players are looking at another API outage after the emergency maintenance on May 9. The developer took down the servers for emergency maintenance at 4:40pm CT on May 9. Though the servers returned just an hour later, Bungie kept the API (and consequently, DIM) offline, meaning players still don’t have access to some of the most useful tools in the game.
When will DIM and the companion app be back in Destiny 2?
If the issue is due to a maintenance period or a different connection issue, the Bungie Help Twitter page will likely contain information about the planned downtime. In the case of maintenance, the page often includes a timeframe for the companion apps to return, while if the outage is due to a widespread issue, players can track Bungie’s official communications about it on the Bungie Help page.
In the case of the May 9 emergency maintenance, Bungie didn’t give a fixed timeline for the end of the interruptions, though it did say the API will “remain offline overnight” as the studio monitors the game’s stability. Bungie said it would share more information “when available,” so fans should stay tuned to the Bungie Help Twitter page for updates.
